FAQs
How do I place an order?
Orders can be placed anytime online 24/7 on our website www.pchicofficial.com
What size should I order?
Please refer to our size guide. In addition, carefully read over the item’s description for more information regarding stretch, fit, etc. If you are in between sizes, we recommend you size up.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, Diner’s Club, ELO, Shop Pay, Apple Pay, Google Pay, ZIP (formerly Quadpay) and PayPal.
Do you offer international shipping?
Yes! We ship worldwide. Please review our shipping policy for international orders.
How long will my order take to arrive?
Please refer to our shipping policy for more information.
Do you offer pick-up options?
No. Orders are not available for pick-up. All orders are shipped via mail courier to the address on file.
Has my order shipped?
You will receive an email confirmation once your order has been received. Once the order has been dispatched for delivery, you will receive a shipping confirmation email that includes the package tracking number.
Am I able to track my order?
Yes. Once your order has been dispatched for delivery, you will be emailed a tracking number. Orders can be tracked via USPS.
Can I get a refund for my order?
At this time, we do NOT offer refunds. If you are NOT satisfied with your purchase, you have 3 days from the delivery date to return the item for a store credit. Please be sure to review our return policy
Can I exchange my order?
At this time, we do NOT offer exchanges. If you are not satisfied with your purchase, you have 3 days from the delivery date to return the item for a store credit. Please be sure to review our return policy.
Can I modify or cancel my order?
Unfortunately, we are unable to modify or cancel orders after then have been placed. When your order arrives, please follow return instructions for a store credit.
How do I make a return?
Please refer to our return policy for more information.
When will I receive my store credit?
Returns take up to 5 business days to process. You will receive a confirmation email with the store credit code once the return has been approved.
Do you restock products?
We do our best to restock the best sellers. However, restocks are not guaranteed. If you see an item that you love, we recommend that you purchase it immediately before it sells out.
Sign up for our email list and follow us on social media to stay updated on new arrivals and restocks.
I received a wrong and/or damaged item. What should I do?
P. Chic diligently inspects all items before shipping. Therefore damaged and/or wrong items are unlikely.
In the rare case that you receive a defective or wrong item, we sincerely apologize. Please email support@pchicofficial.com IMMEDIATELY. We will get you taken care of, no worries!
How can I contact customer service?
Contact us 24/7 via email at support@pchicofficial.com. Please allow 48 hours to receive a response from our customer service team.